The WST Experience
At WST the customer is at the heart of everything we do.
A strong set of values run right from the core of our business. We believe that this is what makes us stand out from the crowd. At WST we are:
Trustworthy – We are open and honest with our customers and colleagues and treat them with warmth, trust and respect.
Passionate – We are proud of our company, what our mission statement is and we celebrate our achievements as a team.
Professional – by consistently delivering excellence and innovation our professionalism will shine through - the WST difference.
Dynamic - Positively drives solutions, is a forward thinker and open to change.
Flexible - we will work with our customers to tailor make tours at their request, pace and expected standards.
Knowledgeable - Our team have over 379 years combined experience in the educational tours industry – meaning we have one of the best teams in the industry to offer you great advice. We’re fully committed to making sure our team continues to flourish with the support of our Investors in People framework.
Experienced – Our experience in educational travel shines through everything we do. We know how passionate you are about making your tour a success – which is why we’re here to deal with all the organisation of the trip and allow you to concentrate on your students. We’ve dealt with so many situations in educational travel – so you can be sure that you’ll get expert support and advice from the very beginning.
Delightful – We aim to go the extra mile at every point we can – so you’ll be more than just pleased with our service. Our Customer Service Excellence award confirms that we aim to delight our customers at every stage of contact.
With so many school tour operators vying for your attention these days, identifying the reliable from the negligent is easier said than done. Take a look at our blog on what to look for in a reliable tour operator.
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The mission, vision and values of the company clearly focus on customer service and all staff share the desire to fully understand what the customer needs and then to deliver it.
Extract from a recent Customer Service Excellence assessment of WST
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