Testimonials

What our customers say about us

We put you at the heart of everything we do – but don’t just take our word for it. Our customers speak for themselves when they talk about the trips we offer and our commitment to each tour. You can read our customer’s blogs, tour reports and case studies below.

We’re also happy to put you in touch with teachers who already travel with WST – so you can talk to them first hand about the experience you will have. We constantly update what teachers are saying about our trips – and we hope you’ll be on there soon.

Below are a full range of our recent testimonials. Alternatively you can click one of the following links below to see a range of our testimonials split by subject:

Elleanor helped a great deal with our tour. She provided excellent service and nothing was a problem for her. She was always very quick in dealing with any questions that I had.
St Andrews and St Brides High School, Madrid

Rachel was 100% professional yet at the same time was approachable and friendly. The trip went like clockwork from start to finish. This was one of the best trips I have ever taken from the impeccable service at WST, the first-class facilities and the exceptional staff at the Campus (especially Eric and Sandrine- who was in the kitchen) , our school staff ,students as well as the friendly coach drivers. It has been a pleasure to work with Rachel who has provided me with an exceptional service from start to finish. Next year's trip is already in Rachel's capable hands! I would have no hesitation in recommending WST, thank you!
Bede Academy, Paris

Thank you for being fantastic and I look forward to working with you again next year.
Harrogate Grammar School, Opal Coast

Nothing was too much trouble. My questions were always responded to promptly.
Welling School, Boulogne

Exceptional service - Elleanor was always available and responded to all my (sometimes last minute) requests.
Ormiston Sandwell Community Academy, Brittany

Every member of staff we spoke to at WST was hugely helpful and extremely friendly. Rachel Fryer in particular could not have been more helpful. We had many questions and changes to the itinerary and she dealt with all of this extremely efficiently and in a very friendly manner.
Boclair Academy, Paris

When I first contacted the company I had very little idea of what I wanted in our itinerary etc and Nici Smith was very helpful with all of this. Your staff have been a credit to the company and I would not hesitate to recommend WST in the future. It was very reassuring to me as a first time trip planner to benefit from all of your team's expertise. Thank you all very much!
Boclair Academy, Paris

I am so glad that we took the advice from the manager of a French accommodation to choose WST for our next school trip. After so many issues with numerous school tour operators, it was a huge relief to go on a trip this year without having to worry about administrative errors made by the tour company. Everything this year was so well organised and so I am definitely going to be using and recommending WST in the future, many thanks to Elleanor who has been a pleasure to work with.
Corpus Christi, Madrid

We have enjoyed using WST again. Jenny always made sure our requests were considered, for example the additional room and the additional member of staff.
The Belvedere Academy, Paris

Very caring and helpful team!
Haberdashers' Aske's Hatcham College, Madrid

Both Kerrie and Nici were amazing and always so polite and friendly. If they said they would do something, they did it. This total reliability was really important to me.
Madras College, Loire Valley

WST offer such a personal and friendly service. I always feel very reassured knowing that our tour has been planned in details with WST and that I can contact them with questions and alterations - nothing is too much trouble. Communication is clear and frequent and all the tours we have booked have offered impressive value for money for our students and families. Venues, visits and accommodation are very good quality and I have no hesitation in recommending them to other MFL departments wishing to run a trip abroad.
St Augustines RC High School, Opal Coast

Fantastic service, very easy to deal with and nothing was too much hassle. I have already recommended them to another school and will definitely travel with them again! Thanks for making this as easy and problem free as possible.
Kirkcaldy High School, Paris

I am really pleased with how Elleanor and the team came back to me really quickly with answers to every query and were very methodical and organised in their approach.
Watford Grammar School for Girls, October 2017, Spain

Julie Mulrooney was fantastic! Professional and approachable. She responded to emails immediately and dealt with last minute changes calmly and quickly. I think she worked very hard to make successful trip.
Reading Blue Coat, Geneva

Jenny Clark is the BEST. I would recommend her without reservation. She is amazing and has looked after us so very well over the years. Nothing is too much trouble and she is super-efficient.
Loughborough High School, Opal Coast

Jenny is always on the ball and responds quickly to queries. If she is “out of office” a colleague always gets back to me.
Saint Francis College, Le Touquet

I am so impressed with your fantastic help and support as well as the efficiency of arranging everything. I feel in very safe hands and appreciate the patience and understanding you show when plans change.
Clayesmore Preparatory School

Rachel has been fantastic from the start of the planning to the end, really helpful.
Brewood Middle School, Paris

Nothing was too much trouble for Leanne in helping us tailor our trip. Excellent communication and problem solving meant we departed for the stay feeling reassured and well organised. Thank you for all the additional extra's such as the selfie stick competition, handy tips and quiz sheets!
St Augustine's RC High School, Opal Coast

Jenny was always very friendly and tried her hardest to accommodate our changing needs. I would definitely recommend her and would want to use her again for future tours.
Astley Sports College, Paris

I would like to thank Carole Burrows for her friendly and professional support throughout.
Haberdashers' Aske's Hatcham College, Berlin

Rachel was really helpful and knowledgeable about the tour we had booked. We also experienced some difficulties in getting the payments for the trip and we really appreciated Rachel's help with extending the deadlines to ensure all students could come on the trip.
Willenhall E-Act Academy, Barcelona

Always quick to respond and willing to answer my numerous questions. Really helpful.
Ashfield School, Madrid

Carole again did us proud. She helped sort an issue with the accommodation in the summer when I did a recce and kept me regularly updated in the build up to departure. She gave outstanding service and I look forward to working with her again in the future.
Kingswood School, Cologne

We had another wonderful trip with WST to Barcelona. Couldn't have asked for better organisation or assistance.
John Ferneley College, Barcelona

As mentioned before, Carole Burrows was an outstanding and precious support while planning our school trip and when things were complicated at school, Carole always showed patience, gave good advice and listened to me. There was a solution and everything became possible!
St Georges School of Edgbaston, Seville

Carole again did us proud. She helped sort an issue with the accommodation in the summer when I did a recce and kept me regularly updated in the build up to departure. She gave outstanding service and I look forward to working with her again in the future.
Kingswood School, Cologne

Kerrie was fantastic and I moved to WST mid-way through another company as WST were much more efficient and helpful with the trip planning process. She was also very helpful and supportive when I re-arranged the itinerary because of the fear of a terrorist attack.
Colston's Girls School, Paris

Jenny always delivers a first class service and I wouldn't travel with any other company.
Spen Valley, Le Touquet

I love working with WST and in particular Carole provides exceptional customer service. Always flexible, quick to respond and does her utmost to meet the needs of the group. WST really understand the priorities of school groups and provide a fantastic service.
Framwellgate School

Carole is always so helpful and responds promptly to any query. I am always confident of a successful trip with WST.
BBG Academy, Cologne

Jenny - Oh wow! She is everything you would want. Polite, helpful, fun, positive and SO efficient. I also must mention the others who answer the phone when it's her day off and always help me out quickly too. WST is great!
Loughborough High School, Opal Coast

The trip was a fantastic experience for our students. Carole worked incredibly hard on every aspect of the visit and I am incredibly grateful for her support. She is the main reason we keep coming back to WST as I know she and the company will get things right!
Highworth Grammar School, Rhine

Given the late change of our destination due to the terror threat in Brussels, Kerrie handled our tour exceptionally well and with great patience that was very much appreciated during a stressful time. Thank you so much!
Notre Dame High School, Berlin

The organisation of WST was second to none.
Skegness Grammar School, Berlin

Each year we are fully confident in this tour and this largely stems from WST's approach, in particular the regular contact and flexible approach of WST. Prior to this trip with the terrorist attacks there was concern from parents and the information supplied by WST to appease them.
The Royal Masonic School for Girls, France

Really impressed with Jenny's responsiveness and colleagues stepping in when she wasn't in the office.
Royal Masonic School for Girls, Le Touquet

From the start of the organisation, until we arrived back on Friday - everything was planned brilliantly. I like working with Carole, she is excellent at communicating by email or phone - to get the quickest answers / quotes back to me. She is patient when it takes ages to get students to pay deposits... just really good to work with. The trip itself went well, no stress (not a lot of sleep), but everything went smoothly. If there were any issues, Josina was on hand to sort it out locally. Really personalised service, very well planned, would definitely recommend WST.
The City of Leicester College, Barcelona

Jenny was so professional the entire way through the process and so many things are considered. You definitely feel supported! This is the second time we've used WST and we'll certainly use them again.
Belvedere Academy, Paris

Fantastic as always. Very helpful, especially as trip had to be re-arranged. Many thanks Jenny, I will be in contact soon to organise next year's trip!
St. Georges Blackpool, France

Jenny organised another crossing and rebooked the visits all with a smile and in a professional manner. Nothing was too much trouble for her and I hope to continue working with her for many years to come!
St Francis College, Le Touquet

Jenny Clark is simply brilliant - approachable, friendly and professional. Nothing is too much trouble!
Spen Valley High, Paris

Re-Directed ferry because of French strike, excellent and fast service.
Great Marlow School, Paris

The team, especially Kerrie, went out of their way to make organising this trip an enjoyable and easy experience. This was my first time organising a trip but I loved it and I knew that there was always someone on the other end of the phone to help me out when I was stressed or unsure of something.
Thomas Ferens Academy, Boulogne

Meticulous planning, very helpful with all enquiries and very prompt with all requests. Absolutely fantastic and I have used many other tour operators over the year! What a great relief.
Clayesmore, Normandy

WST always give that personal service that has been lost with some of the larger tour companies. We feel we really matter and even when things have not gone according to plan, they have been more than helpful. Carole has always been so friendly and helpful and we really appreciate the relationship that we have built up over the last few years.
Cuffley, Calais

Kerrie is a delight to work with, nothing is too much trouble. She is very efficient, friendly and knowledgeable about the area.
The Academy at Shotton Hall, Le Touquet

It is always pleasure to deal with WST. Carole is lovely and quick to reply. No job is too difficult for her. I hope that my school will carry on to using your friendly and competitive service. Our trip to Barcelona was amazing again, for the 5th time in a row. Students enjoyed every single minute of our trip. They all used one word to describe their experience, AWESOME!!!! Thank you again.
King Edward VI High School, Barcelona

WST were able to answer any queries I had especially concerning alternative channel crossings during the Calais ferry strike.
Sir Bernard Lovell, Rhineland

Jenny liaised with SLT at school and was fabulous in rescheduling everything due to the ferry strike. She deserves a medal or more!!
St Francis College, Le Touquet

I was delighted with the service you provided and especially impressed with Carole Burrows' hard work and assistance.
Saint Gregory's, Rhineland

Kerrie and the team at WST always help to make the planning of a visit as smooth as possible, with their friendly and professional approach.
Sir Bernard Lovell, Paris

You're miles better than the other company I used to work with!
St. Peter's RC School, Cantabria

I have ben very pleased with the service received from WST and will continue to use this company for future trip. Emails and queries are always answered promptly and efficiently. I have used other companies in the past and therefore have something to compare to. WST have definitely been the strongest for organising and customer relations.
All Hallows, Barcelona

Flawless organisation of the trip, both activities and accommodation were superb, both students and staff really enjoyed it.
Saint Edmund Arrowsmith, Paris

Super service, no changes made.
Icknield High School, Barcelona

Rachel dealt with every question we had thoroughly and quickly. Nothing was too much trouble.
Roundhay School, Barcelona

I just wanted to say thank you so much for all your help and assistance throughout the whole process of arranging this trip. The pupils and I had a fabulous time and made some great memories. Your survey results will be glowing and I'll be in touch for our next booking!!
Largs Academy, Paris

It was a personally tailored service, very flexible and courteous. A pleasure!
St Cuthberts, Barcelona

The service was nothing short of exceptional.
Fenstanton, Paris

This is the third trip that i have booked to Paris but the first time that I have used WST. I have been incredibly impressed with all communication from the start right to the end of the trip. Nothing hasbeen too much trouble and I have felt very important. Kerrie has been especially amazing and has made it seem as though our business is top priority for her.
John Ferneley College, Paris

Would certainly use WST again as I have full confidence that the tour specifications will meet our requirements and that activities will be well organised.
Queen Mary's College

I would definitely recommend WST as they took the stress out of organising the trip. I made suggestions and they sorted everything. Thank you very much for the great friendly service. From the welcome pack containing chocolate to the follow up call a few days after the trip to see how everything went. It was all above and beyond what I have experienced in the past!
Gosfield School, Paris

It's been a quite a while since I have run European residential visits and had always usedthe same company before. I used WST this time because at the stage of getting quotations, theirservice stood out as friendly but not pushy, extremely fast and competitive in terms of price.I'm glad I changed tour operator.
Wellfield Community School, Christmas Markets

Nichola was brilliant and extremely helpful.
Maricourt Catholic High School, Berlin

Carole again helped to ensure the trip was a huge success. Thank you, Carole.
Kingswood School, Rhineland

You are a great company to work with. Everything is done efficiently and promptly. Your paperworkand advertising materials are user friendly.You are flexible and unflappable. Thank you!
Trinity School, Cologne

Rachel always goes above and beyond her work with me. She's extermely patient and always delivers outstanding service.
Forest Gate Community School, Opal Coast

It was a pleasure to work with Kerrie. WST is such a smoothly run operation. I would highly recommend them!
Sir Bernard Lovell School, Paris

I wouldn't change a thing. I left another company a couple of years ago and have never looked back. So pleased I discovered WST - my only regret Is that it wasn't sooner. Nichola is more like a friend than a travel agent.
St. Georges School

It was excellent! The students had a great time, the accommodation was amazing and the activities were really interesting both for the students and the teachers. We all enjoyed this trip. It is my best school trip so far.
Groby Community College

I just wanted to email you personally and directly say thank you to you and the whole of your team for all your efficiency and effort. The trip went very well, students loved it and there isn't a day when one of the students asks me if I will take them again next year!
Hipperholme and Lighcliffe High School

Jenny Clark is superb and I never stop telling people! Basically from the beginning you feel in safe hands. She dots every I and crosses every T several times. Nothing is too much trouble and she is so very efficient. Jenny is the best and I'm only sorry we don't live nearer because I'd definitely meet up with her. She is kind, thoughtful, sensible and practical. A great tour rep and a lovely person.
Loughborough High School, Opal Coast

As always, communication is excellent, timely and clear. Questions and queries are always answered, almost always on the same day and itineraries are put together exactly as requested with suggestions and solutions if anything needs to be changed. I thoroughly recommend WST to any trip organiser, to have peace of mind when abroad, help on hand and visits and itineraries planned and prepared with precision. Many thanks WST!
St. Peter's Catholic High School

The goats cheese farm we visited on the last day was a real treat. The pupils got to handle kid goats, bunnies, and chicks and see how milk becomes cheese. Also, the town of Bayeux was very welcoming, as was the Arromanches museum. Rachel was amazing as always, really reliable, understanding, flexible, polite, and just lovely to work with. Made it much more personal and helped with the stress of organising this sort of thing.
Forest Gate Community School, Normandy

I have used WST for a few years now. Rachel is always very helpful and quick to respond to my many emails.
King Edward VI Stafford, Opal Coast

This is my sixth trip with WST and I have been incredibly impressed with the service I have received. Our contact, Carole, has been amazing and she has strived to ensure the trip provides the best possible experience for our students.
Highworth Grammar School, Rhine

Rachel was an excellent liaison and kept me up to speed throughout the planning stages. I was very happy with the service I received.
St. Martin's School, Paris

The tour guide we used on our tour round Barcelona, Elizabeth, was outstanding. She was extremely friendly and very professional and had excellent knowledge of the places we visited.
Notre Dame High School, Barcelona

I think your service is excellent. Everything went smoothly. Thank you. The service we had from Jenny was excellent.
Icknield High School, Barcelona

We had an absolutely fantastic time in Barcelona and I wouldn't hesitate in booking the same trip again with WST in the future! All visits were organised extremely well, making the job much easier for the staff on the trip whilst there. Equally, excellent recommendations of attractions such as Poble Espanyol and restaurants such as Fresc Co went down really well with p pupils. All staff I have had contact with at WST have been extremely friendly and helpful, which has made the experience of setting up and organising this trip a much more enjoyable and less onerous one! Thank you very much to everyone at WST, in particular Rachel Fryer and Louisa Winder, for all your hard work.
Ripon Grammar School, Barcelona

The lady I was working with, Jenny, was extremely professional yet personable at the same time. Everything was organised, checked and double checked in a timely manner. She made me feel very confident in WST's customer service and the rest of the team were extremely helpful and prompt in replying to Jenny's emails on her days off.
The Belvedere Academy, Paris

It was a pleasure to work with WST from start to finish - much of the stress involved in organising a school trip was removed - and I would highly recommend WST as a company who pride themselves on good service.
Bury Grammar School for Girls, Berlin

I can't fault you guys. This is the second year we've done this trip and it was so easy to put together. I was certain that I'd forgotten something major! Helen Hamer usually responds to e-mail within 30 minutes and is extremely helpful on the phone- she is an absolute miracle. I tell all teachers I know who are organising a trip to contact WST.
Merchant Taylors' School, Berlin

As usual all communication has been dealt with efficiently and helpfully. Everything met our expectations and the Fiap Jean Monnet remains a central and welcoming place to stay in Paris.
The King John School, Paris

Very helpful as usual. Look forward to booking with you again.
Fort Pitt Grammar, Cologne

This has been an excellent trip yet again. Helen's help in preparing the tour was fantastic and she always responded immediately to any queries I had.
St Crispin's School, Germany

WST's arrangements were excellent, as ever.
Fort Pitt Grammar School, Paris

Just a HUGE thank you to Nichola and those who helped her. Another successful trip, enjoyed by teachers and pupils.
The Ashcombe School, Rhine

Amazing service and the staff at the hotel were fantastic! Definitely booking with WST again!
Yateley School, Normandy

I have used WST several times before and have always been impressed by the service provided. The staff are very helpful and friendly and the accommodation/ tour guides chosen have always been fantastic. Well done, WST!
Woodbridge High School, Berlin

Carole Burrows has been brilliant in organising a perfect visit to Paris for us. She has been very supportive, competent and has responded to all our queries and demands with speedy efficiency. The result was a trouble-free trip, which pupils and staff thoroughly enjoyed. Merci mille fois!
Monmouth School, Paris

Overall I have been very pleased with the service provided by WST and would highly recommend the company to colleagues. The visit ran smoothly with very efficient coach drivers who were always punctual and helpful. Thank you for helping to organise yet another fabulous tour.
All Hallows School

I still don't know if I will be running this trip again, but if I do, I will certainly be contacting Carole Burrows again. She is an outstanding agent!!!
Calthorpe Park School, Barcelona

It was brilliant. We had a great time. WST has been nothing short of fantastic. Everyone I dealt with at WST, but most especially Helen Hamer, was wonderful. You've won our business.
Merchant Taylors School, Berlin

The visit to Paris was very successful and enjoyable. Everything went smoothly. Many thanks for all your help.
Beal High School, Paris

I have organised trips for many years and with lots of different organisations. This has been the best company by far! The staff are excellent and you do not get pressurised into deciding anything like other companies. The helpfulness and professionalism is 2nd to no other company, others need to copy what WST do!
Beal High School, Paris

Thank you so much for all your hard work organising our trip to Paris. It was really successful and the students and staff had a great time.
Ashdown Technology College, Paris

My students said that the trip was so well organised, everything happened at the time as planned, no time to be bored and there was 100 percent satisfaction regarding accommodation and planned activities! Really a big thank you from all of my team!
Bishop Luffa School, Geneva

Outstanding customer service, professionalism and value for money.