What our customers say about us

We put you at the heart of everything we do – but don’t just take our word for it. Our customers speak for themselves when they talk about the trips we offer and our commitment to each tour. You can read our customer’s blogs, tour reports and case studies below.

We’re also happy to put you in touch with teachers who already travel with WST – so you can talk to them first hand about the experience you will have. We constantly update what teachers are saying about our trips – and we hope you’ll be on there soon.

Below are a full range of our recent testimonials. Alternatively you can click one of the following links below to see a range of our testimonials split by subject:

I just wanted to touch base to say thank you for all your support with our Washington and New York trip. The pupils and staff had an absolute ball and consensus is, it was our best one yet! There are so many highlights amongst the kids, but everything ran like clockwork and that is in part due to the support from WST and yourself in being so accommodating and supportive of our requests. I am always promoting WST and recommending you to teachers planning a trip as your support makes a huge difference to the experience we can offer to our young people.
Alva Academy, New York & Washington, February 2023

I have been really pleased with the service you’ve continued to provide – I am incredibly impressed by both yourself and your company, the professionalism and the speedy nature of your responses to my queries. Nothing has been too much trouble, and I really look forward to working with you hopefully long into the future.
Ellesmere Port Catholic High School

Cannot fault the whole experience- ease of booking, brilliant communication, trip was well planned and executed to perfection. Nothing was ever too much trouble when I had questions or asked about itinerary changes. Superb!
Bishop Rawstorne C of E Academy – Poland December 2022

Leanne was quite simply excellent all the way through- even juggling the booking of two other trips as well as the one we have just been on. She was superb on the day before travel when one of our staff members contracted covid and she sorted all name changes out very swiftly. O could not be any happier with Leanne and the service she provided.
Bishop Rawstorne C of E Academy – Poland December 2022

Elleanor was most efficient, patient in her understanding that teaching keeps us busy and away from completing paperwork, and always available and extremely fast in her response to our needs.
The Royal School, Paris, October 2022

Totally appreciate how challenging things must still be with travel and I hope you know that we have been more than satisfied with WST and your service over the past 2 ½ years. I take every opportunity to promote WST whenever I can to educators planning trips!
Alva Academy, USA, Feb 2022

Just to say a massive thank you for everything that you did to facilitate our trip to the USA this year. We returned yesterday (back in work and exhausted today!!!) and it was fabulous, the students and staff had a brilliant time, lots was learnt and memories made forever. As always because of all of the work that you did, it ran really smoothly and was a great success. The new hotel in DC is brilliant, so much better that the Skyline mostly because of where it is situated, much safer and much nicer and close to the metro too, a definite winner all round.
Rickmansworth School, USA, Oct 2022

Jenny is the best tour operator I have ever worked with and will hopefully continue to do so. Emails are answered promptly and with great detail and support. No problems at all – have recommended her to other colleagues for future trips.
Greenwood Academy, WW1 Battlefields

Outstanding customer service, professionalism and value for money.

Another excellent trip to the Bay of Naples – thanks WST! The students had an amazing time. Everything ran smoothly and we loved using the Vamoos app. A particular thanks to Kerrie for all of her help in organising the trip for us again.
Penryn College, Bay of Naples

I deal with Helen and she is fab! Really helpful and accommodating with requests. Quick to get back to me when I request information. She is very understanding and I feel that she genuinely cares about our school and the experience that the students have when we travel with WST.
Clifton Community School, Belgium & France

Ahhhh words cannot describe the trip, absolutely amazing!!!! From the moment we got on the bus until we returned we never stopped laughing and enjoying ourselves. Everything ran so smoothly and that was because of you. We always felt safe and there was always somebody to contact if ever we needed to but this was never an issue. The hotel was fantastic, quite basic but the breakfast was fantastic and the kids loved being neighbours with Obama! The location was amazing, I would stay there myself if I was ever to go back. Overall, over the 3/4 days of being there, we could not have done anymore, the kids had a trip of a life time. Honestly Nichola, we could not praise WST and yourself anymore. The trip ran so smoothly and that was because of you and your organisation. Once again, thank you so much for all your hard work and cannot wait to plan another trip with you in the future.
Alsop High School, Washington

Outstanding service, could not fault anything. Jenny is the most patient and helpful person I have ever dealt with. Any other suggestions I have already spoken to Jenny about and she is acting on it already. This was a fantastic trip, everything ran like clockwork and I can't praise WST or Jenny highly enough. I wouldn't use any other company. Thank you.
Uxbridge High School, Berlin

I would like to say thank you to WST for the trip to Krakow. Krakow was an excellent experience for the pupils and the staff. It was really well organised for the pupils with not only the supplying of knowledgeable guides but with them also being pitched correctly for the pupils age group.
Afon Taf High School, Krakow

Excellent service throughout. Thank you Nichola.
Bishop Luffa, Berlin

We felt that the hotel service was excellent and all of the tour guides and visits were brilliant. In particular the two guides we had from Insider Tours were fantastic - very informative and helpful.
Beauchamps High School, Berlin

Absolutely delighted by the service from WST. Helen was excellent throughout. We have already booked the same hotel again which was exceptional and ideal for our Cadets.
West Lowland Cadets, Ypres

With regards to WST they are a fantastic company to work with.
Royal Masonic School for Girls, WW1 Battlefields

Both Sam and I would like to say a massive thank you for all Helen and WST's efforts to ensure we had a successful trip. We had an absolutely brilliant time and the kids loved it. Everything ran so smoothly and I know that this would not have happened without Helen's hard work, we really appreciate this. The kids did not want to come home and I think this is a testament to how well the trip was organised. Thank You!
Kingsway School, Krakow

I initially liaised with Lisa then Jenny took over. They were both so helpful and made it stress free for me. I'm so grateful. Trips are a huge commitment for teachers and this experience has showed me they're worth doing, but not without WST. Maitland Simpson was the absolute highlight of the trip. She was fabulous.
Bridgewater High School, London

Jenny, Helen and Carole have all been exceptionally helpful. They appreciate that we are busy teachers and are great at helping out when arrangements need to be changed (even at short notice)
Heckmondwike Grammar School, WW1 Battlefields

Excellent, helpful service from Helen as always, a pleasure to work with - efficient and well organised. Thank you!
Royal Masonic School for Girls, Berlin

Once again we would like to say thank you to Helen Hamer for all her support. She is very patient and no question seems too insignificant or challenging for her. I am always very impressed by her enthusiasm and positive attitude. She makes everything so much easier for me. Next time I book I will have a longer chat with Helen and see what we can add to the itinerary!
Graveney School, WW1 Battlefields

Simonne in Belgium is our guide - she is amazing, her knowledge extensive, great with the students and I'll be devastated when she retires.
Royal Masonic School, WWI Battlefields

Fantastic experience - everything was planned from start to finish which made it a very relaxing and enjoyable tour.
Flixton Girls, Krakow

I have thoroughly enjoyed working with Helen over several years - her organisation is second to none. This was my last trip and it was one of the best - I shall miss it!
Netherthorpe School, WW1 Battlefields

Fantastic communication, nothing ever seemed to much trouble. Offered exceptional advise on places to visit which were perfectly tailored to our brief, we will definitely be using WST again!
Devizes School, Berlin

Great tour, well organized, all went to plan. Louise and Carole were very easy to deal with and dealt with any concerns asap.
Turton School, London

The tour guide was called Toni (and Irish) and amazingly helpful.
Springwood High School, Berlin

Thank you again for another fantastic tour. As always Jenny was super helpful, nothing is ever too much trouble and she ensures that everything runs like clockwork. All of the students enjoyed the visit and learnt a lot. The guides were outstanding and it was great to have exclusive use if the hostel.
Rickmansworth School, Ypres

Whilst I didn't need to call the emergency line, it was very reassuring to receive a call from Helen when we reached Calais and discovered lengthy delays. This proactive approach to customer service is, in my opinion, one aspect that sets WST apart from other travel companies.
South Bromsgrove High School, Ypres

All those I dealt with were very helpful, especially as we had cancellations and last minute joiners to this trip. I felt that whomever I spoke with (when Helen was unavailable) was able to deal with my question, make a note and a response was always forthcoming within a short period of time - excellent. As a tour leader it is great to have a contact who deals with you all the way through the process and knows how the demands of your tour may be changing - that sense of back-up is very reassuring.
The Royal School, WW1

Very professional, very courteous and made the whole process easy from start to finish.
The Hayesbrook School, Berlin

Love working with WST - everyone I have dealt with is friendly, efficient, helpful and totally supportive. They understand the demands on teachers who run residential trips. I would wholeheartedly recommend WST.
South Bromsgrove High Academy, New York

Another well organised trip by Jenny…Perfect!
Lymm High School, Berlin

Leanne was very helpful throughout the process. She re-jugged the itinerary so that it worked better geographically, and also made the excellent suggestion of an evening walking tour which was very atmospheric!
Graveney School, Washington

Julie was so helpful, friendly and approachable and was always quick to respond to my questions. A well-organised, brilliant tour. Thank you.
Copleston High School, Berlin

Kerrie was professional, prompt and helpful. She made the trip planning easy. Nothing was too much trouble and I can't thank her enough for all her help.
Pinewood School, London

Louise, it's been a pleasure working with you. Your flexibility and support to make this happen has been superb and really appreciated. We got a call the other day from a parent saying last year's trip to Berlin was the best time of her son's life. Like all jobs, I'm sure there are days where you don't see the long term impact of what you do. But, rest assured, the tours you provide and organise really do transform lives and help kids make life long memories.
Cardinal Hulme Catholic School, Rome

Leanne was exceptionally helpful and patient, particularly with our accounts team!
Southbank International School, Ypres & Somme

Jenny was great, and if she wasn't around there was always someone else to help.
Our Lady's Convent School, Amsterdam

All members of staff I had contact with were helpful throughout. Any queries or problems were dealt with promptly and efficiently and I was given everything I needed.
Coleg Cymunedol Y Dderwen, Krakow

Rachel is an absolute expert at getting everything just right. Once again we had an amazing experience visiting the sites and memorials associated with World War One. The students and staff all have great memories of our visit.
The Vale Academy, Ypres and Somme

Everything ran incredibly efficiently which made running the trip much less stressful.
North Kesteven Academy, Berlin