Award winning customer service you can rely on
Our team go from strength to strength with more than 30 members of staff boasting over 400 years combined experience. The key to our success is having a dedicated and experienced team who are committed to delivering high quality educational travel experiences that are teamed with outstanding personal customer service. We’re extremely proud to have won Best School Tour Operator three years in a row! Thank you to everyone who voted us Best School Tour Operator 2018/19! To win three times in a row just proves that we are getting it right.
Here’s what our Customer Relations Director, Sian Belfield, has to say about the award…
We are absolutely thrilled to have been voted Best School Tour Operator for the third consecutive year. There aren’t enough words to express our gratitude to all those teachers / educators who voted and indeed the growing number with whom we work each year. Our desire to deliver the very best learning opportunities outside the classroom, paired with exceptional service continues to grow and recognition like this just further strengthens our belief that teachers need an honest, reliable and trustworthy company to work with. From all of the WST Travel team, a very big thank you!
Core values within the team
With a strong set of values, running right from the core of our business, we believe that our experience, passion and knowledge is what made us stand out from the crowd. After more than 30 years' experience in the business, we’ve come to know the industry inside out. Our staff's passion for travel and enhancing students' education by allowing them to learn through experience is second to none.
We never get bored of looking for those added extras to make your trip even better and this is highlighted by our willingness to delight our customers whenever possible through our service. This is also one of the reasons we are currently the only school tour operator to hold the government standard Customer Service Excellence Award. An award designed to ensure we operate with high levels of customer service at all times.
Well done WST for winning this award - well deserved. A valued holder of the Customer Service Excellence Standard goes from strength to strength.
Richard Hamilton, Customer Service Excellence Assessor
Safe and reliable travel
At WST safe travel is also a priority, along with getting groups where they want to go reliably and in comfort. Whether planning a school day trip or a longer experience we have many years’ experience of providing schools with tailored off-site educational trips.
We understand how important it is to make your tour a success, which is why we’re here to deal with all the organisation from start to finish and allow you to concentrate on your students. You can be sure that you’ll get expert support and advice from the very beginning. Learn more about how we support our customers.
Relationships we are proud of
Honest from the very beginning with no secrets and no hidden extras, we offer clear and frequent communication in order to deliver the best possible customer service. We pride ourselves on our staff's level of professionalism which allows us to consistently provide an exceptional service, aiming to create long lasting relationships with our customers, putting them at the heart of everything we do.
Discover more about the WST Experience
Every member of staff I have spoken to or emailed at WST has always been so keen to help! Any issues that have arisen on our trips have never been as a direct result of WST, but have always been dealt with swiftly by your staff. Contact and answers to any questions is always timely and useful. Our students would not have this fantastic trip to look forward to every year to every year if it wasn’t for WST staff!
Ormiston Venture Academy
We have travelled with other travel companies before but WST were a step ahead of other companies. The level of service was excellent and provided a personal touch taking care of everything we needed. WST really do think of everything!
Orrell Newfold C.P. School
I am so glad that we took the advice from the manager of a French accommodation to choose WST for our next school trip. After so many issues with numerous school tour operators, it was a huge relief to go on a trip this year without having to worry about administrative errors made by the tour company. Everything this year was so well organised and so I am definitely going to be using and recommending WST in the future, many thanks to Elleanor who has been a pleasure to work with.
Corpus Christi High School