Are you getting the best deal for your students?

Tuesday May 2, 2017

We understand that many of you are required to get prices from 3 different tour operators. Are you really getting like for like quotes from the 3 companies you choose?

Are you comparing apples to apples or apples to pears?

School Travel Awards Logo          Pear

Here are some tips on what to look out for…..


WST

Other School Tour Operators

WHAT’S INCLUDED

  • Our price always includes the cost of your visits when they are pre-payable
  • We always price on the group size you request
  • Insurance is included as standard

WHAT’S INCLUDED

  • Are your visits included?
  • Check the minimum numbers are what you ask for
  • Insurance is not always included as standard

FLIGHTS

  • We will always give you a named departure airport
  • Our tours are always priced on the price we believe is realistic on the day of booking
  • We always make it clear if your price doesn’t include hold luggage

FLIGHTS

  • Check the flight routes are from your preferred airport and not just a regional part of the UK ie. ‘London’
  • You should always check the flight surcharge policy – you could pay more in the long run
  • Check your price includes hold luggage if you want it
  • Insurance is not always included as standard

SAFETY

  • Our external audit has been passed for the last 7 years with no further recommendations
  • See what our customers say about our 24 hrs support service

SAFETY

  • Do they have a reliable safety record?
  • Do they have a reliable 24 hour emergency support system?

SERVICE

  • We have held  Customer Service Excellence accreditation since 2013, which means we are regularly assessed on our service by an external body
  • We are proud holders of a Best Customer Service award from the British Youth Travel Association
  • We hold the title of Best School Tour Operator 2016/2017 as voted for by teachers

SERVICE

  • Do they have any extra accreditations to re-assure you of a high standard of service?

 

Can they give you the WST Experience?

“Personally and professionally I would like to mention that Elleanor West was exceptional in her professionalism, knowledge, and support given to me whilst preparing for the trip. I for one will be using WST for the foreseeable future and only hope that I work more with Elleanor who is an absolute credit to the WST family. On behalf of me and my team I thank you for such a fab trip and one my students will never forget! No words to fault your service, commitment and overall customer care. It has been a pleasure from start to finish.”
The Swinton High School

 

At WST we’ll do the work for you... call us today on 01253 441900 or send any quotes for comparison on an email to office@wsttravel.com