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Award winning customer service you can rely on

Monday February 8, 2016

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Award winning customer service you can rely on

Our team go from strength to strength with more than  30 members of staff boasting  nearly 400 years  combined experience. The key to our success is having a dedicated and experienced team who are committed to delivering high quality educational travel experiences that are teamed with outstanding personal customer service.


Best Customer Service at 2015 British Youth Travel Awards 

With this in mind, we’re delighted to announce that we won Best Customer Service Award 2015 at the British Youth Travel Awards in December. Co-ordinated by the British Educational Travel Association (BETA), this is our industries opportunity to gain recognition for its successes in youth, student and educational travel within the UK.

Here’s what our Customer Relations Director, Sian Belfield, has to say about the award…“We are thrilled to have  won the Best Customer Service award! It is fantastic for our teams at WST and FHT to be recognised for their dedication to delivering the best possible customer experiences.


Core values within the team

With a strong set of values, running right from the core of our business, we believe that our experience, passion and knowledge is what made us stand out from the crowd. After more than 30 years' experience in the business, we’ve come to know the industry inside out. Our staff's passion for travel and enhancing students' education by allowing them to learn through experience is second to none.

We never get bored of looking for those added extras to make your trip even better and this is highlighted by our willingness to delight our customers whenever possible through our service. This is also one of the reasons we are currently the only school tour operator to hold the government standard Customer Service Excellence Award. An award designed to ensure we operate with high levels of customer service at all times.

"The mission, vision and values of the company clearly focus on customer service and all staff share the desire to fully understand what the customer needs and then to deliver it.
Extract from a recent Customer Service Excellence assessment of WST 


Safe and reliable travel

At WST safe travel is also a priority, along with getting groups where they want to go reliably and in comfort. Whether planning a school day trip or a longer experience we have many years’ experience of providing schools with tailored off-site educational trips.

We understand how important it is to make your tour a success, which is why we’re here to deal with all the organisation from start to finish and allow you to concentrate on your students. You can be sure that you’ll get expert support and advice from the very beginning.

Honest from the very beginning with no secrets and no hidden extras, we offer clear and frequent communication in order to deliver the best possible customer service. We pride ourselves on our staff's level of professionalism which allows us to consistently provide an exceptional service, aiming to create long lasting relationships with our customers, putting them at the heart of everything we do. We offer advice here on how you can ensure that you are working with a reliable school tour operator.


“We have a longstanding relationship with WST; our German Christmas market trip has been organised by them for over ten years.  This year, Nichola and her team have delivered impressive customer service.  We had a number of small and larger issues to deal with before, during and even after the trip and their response time has always been great.  They always endeavour to help & find solutions and are always at the end of a phone or email for us.  They are a friendly and professional company who we plan to continue to use in the future.”
St Albans High School for Girls, January 2016


“I am very impressed with the level of service provided by WST. Having a designated contact who answers all questions and deals with any issues personally and in a prompt and efficient manner is invaluable. WST have a strong understanding of the challenges teachers face in organising educational visits and they work hard to pre-empt problems and therefore significantly reduce stress.”
South Bromsgrove, October 2015