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Your Tour in Safe Hands

Your Safety – Our No. 1 Concern!

What about safety – can I rely on WST to put the right arrangements in place?

Yes you can!

At WST, we are absolutely committed to every aspect of safety on your school tour and we hold all the trade body licences including ATOL, ABTA, STF and LOtC so you can be confident that your trip is safe in our hands.

Our latest audit was in February 2017 with Argent. Yet again for the seventh year running we have had NO RECOMMENDATIONS to help improve the way we control our safety management and quality provision.

Our chairman David Craven was instrumental in setting up the School Travel Forum to raise standards in educational visits – it is now recognised as the safety & quality standard mark you can trust. As a full member of the School Travel Forum, WST adhere to a rigorous Code of Practice and Safety Management Standards that meet the requirements of DCSF guidelines and are externally verified each year.

With more than 350 years combined experience in the school travel industry the team here at WST are proud of our safety conscious environment and proactively review and improve our safety procedures continually. We also have the experience and knowledge to recommend the most suitable accommodation and transport providers for your age of students and your learning objectives.

What happens if I have a problem on tour?

Very few of our tours have problems because every effort is made and checks put in place to ensure your tour plan is flawless. However, if an issue does arise, we are here to help. At WST our team of experienced tour consultants will be on hand during office hours to support you whilst on tour (08:00 – 17:30 hrs) AND outside of office hours, we have 24 hour emergency response cover for issues that need to be addressed urgently. Our emergency duty officers are fully briefed on all groups that are travelling and have access to all of your tour planning details, which means you have complete peace of mind whilst on tour, should the need arise to call us.

Our outgoing flight was delayed and this meant that the coach at Berlin and all our activities for the first day had to be re-scheduled. Helen and Nici were extremely responsive and all the logistics had been solved by the time we got to Berlin. This was a stressful situation for us but was made much easier with their calm assistance.
Graveney School, Berlin

Jenny liaised with SLT at school and was fabulous in rescheduling everything due to the ferry strike. She deserves a medal or more!!
St Francis College, Le Touquet 

Flight was cancelled due to fire at FCO Airport. Within one hour WST had arranged alternative hotel, meal and breakfast and sent all vouchers etc. to our hotel. This was exceptional service.
St Columba’s High School, Rome

 

What about health care in Europe?

If you are a UK resident, you are entitled to medical treatment that becomes necessary, at reduced cost or sometimes free, when temporarily visiting a European Union (EU) country, Iceland, Liechtenstein, Norway or Switzerland. Only treatment provided under the state scheme is covered. However, to obtain treatment you will need to take a European Health Insurance Card (EHIC) with you. Please note: Not all UK residents are covered in Denmark, Iceland, Liechtenstein, Norway or Switzerland.

Click this link for further information: https://www.ehic.org.uk/

Further information regarding healthcare abroad can also be found at:

http://www.nhs.uk/nhsengland/Healthcareabroad/pages/Healthcareabroad.aspx

Excellent service, helpful throughout planning and when away when a member of staff was taken to hospital. North Durham Academy, London

 

Accommodation

All properties used by WST will have undergone a safety audit prior to its first use and thereafter every 3 years. A member of the WST team has seen every property that we use and our Contracts Manager Sheelagh Clegg personally decides which accommodation we promote in our programme. In some cases there will be hotels or hostels that will conform to local regulations but that we feel do not meet our standards and we will not include them in our tour programmes.

Coach Safety

At WST safe travel is our priority, our policies include keeping overnight journeys to a minimum and ensuring coach drivers are fully rested and fit to drive before any journey is taken by providing them with single room accommodation. All coach companies that we work with both in the UK and overseas will have completed our standard audit.

Useful Links

ABTA: www.abta.com
ATOL: www.atol.org.uk
LOtC: www.lotc.org.uk
STF: www.schooltravelforum.com

 

Financial Security

Many of our team here at WST are parents themselves and with over 350 years combined experience in educational travel, we fully understand the need to feel that your money is not only secure but also invested into an experience your child will treasure for many years. 

Book with Confidence. We are a fully bonded Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct and your money is protected.

ATOL bonded and we are members of the School Travel Forum which regulates safety and service standards, and have been awarded the Learning Outside the Classroom quality badge

 

FAQ's – Visits and the threat from terrorism

The current global situation means that the possibility of being close to, or caught up in, a terrorist attack is a risk faced by us all. Like all risks this needs to be kept in perspective and managed in a thoughtful and proportionate way. Please see the latest advice from the Outdoor Education Advisory Panel regarding foreign travel and questions around terrorism.

http://oeapng.info/downloads/download-info/6k-faqs-visits-and-the-threat-from-terrorism/

We also advise you to visit the FCO website www.fco.gov.uk