Your Trusted Partner

You need to know you can book with a tour operator who has everything covered for you. We have adapted our policies and procedures to ensure you have best possible support in getting much needed your trips back up and running and in the calendar.

Covid-19 Promise 

Our promise means that you can plan and book your tour in confidence. Our Covid-19 Promise offers:

  • free postponement
  • full refund if your trip is cancelled due to Covid-19 
  • flexible deposits 

TAKE A LOOK FOR FULL INFORMATION ON OUR COVID-19 PROMISE

Insurance Cover 

As an active member of the School Travel Forum, we are insuring all of our trips with the new STF Travel Sure insurance policy which has been developed for school and college groups, in partnership with AXA Insurance and approved by ABTA offering extra Covid-19 insurance. When you book a trip with WST you can be sure that you will covered for:

  • Covid-19 cancellation cover - if passengers test positive for Covid-19 or have come into contact with someone who has tested positive for the virus
  • Free travel app providing all the advice you need about your destination before and during travel, plus information you may need in the case of an emergency 
  • Dedicated telephone number for all group leaders 

FOLLOW THIS LINK TO ALL INSURANCE DOCUMENTATION & DETAILS OF YOUR COVER

We Will Always Do The Right Thing 

We would like to reassure you that we have always done the right thing with our customers during the pandemic, arranging postponements, cancellations and refunds quickly and with no fuss – take a look at what our customers say HERE

Download this useful checklist to illustrate that we have everything covered

I think you have handled this situation extremely well and with compassion ingenuity and skill. Your company has won our trust and respect and that is down to your care - thank you. I look forward to talking with you about what we can work on together when this current awful situation comes to a close. We run up to 10 foreign trips a year so stay in business and dust down your brochure!
Penryn College