Click here for our Covid-19 Promise. For other important travel information visit our safety and support area.
Click here for our Covid-19 Promise. For other important travel information visit our safety and support area.
Your students don’t have to miss out on the unique experiences that a tour can create. We want to be as open, honest and informative as possible so that we can take the next step together to work on that long awaited educational tour, whether that be for a day in the UK or beyond. Either way you can plan with confidence.
We know that you, your students and your parents & carers will have a lot of questions before deciding to travel post-Covid-19. By way of reassurance, when you are ready to book your tour this Autumn, you will receive the following safeguards.
Free postponement within 12 weeks of departure
If you are planning a tour in 2021 or 2022, there will be less availability. This is due to the fact that we will only be working with suppliers who have agreed to fully comply with the new STF Covid-19 health & safety guidelines. Given that the guidelines require fewer numbers due to social-distancing restrictions, there will be a reduced number of available spaces. This is why we strongly encourage you to reserve spaces well in advance to avoid disappointment. Given that the guidelines are ever-changing and you may be concerned about making a financial commitment, we are offering free postponement within 12 weeks of travel.
*Terms & Conditions apply. Please see T&Cs section for details.
Full refund if your tour is cancelled due to Covid-19
If as an educational Tour Operator we are liable for the cancellation of your tour, in the first instance we will offer you the chance to postpone and we will work through a series of suitable alternatives for you and your group.
Alternatively, if you are not able to postpone and as a Tour Operator we are liable for the cancellation, you will be issued with a refund credit note for the full value of your tour, which is financially protected by ABTA. If these options are not suitable for you and if we are liable under Package Travel Regulations, then we will arrange a full refund.
*Terms & Conditions apply. Please see T&Cs section for details.
We understand that you may have several questions or concerns around areas such as booking guidelines, safety measures, or insurance queries for travel in the future. Our FAQ's will provide you with more information to support your planning.
We strongly advise that you carefully read all the terms & conditions that apply to these statements.
I think you have handled this situation extremely well and with compassion ingenuity and skill. Your company has won our trust and respect and that is down to your care - thank you. I look forward to talking with you about what we can work on together when this current awful situation comes to a close. We run up to 10 foreign trips a year so stay in business and dust down your brochure!
Penryn College
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