PLAN AND BOOK WITH CONFIDENCE – OUR PROMISE TO YOU

PLAN & BOOK WITH CONFIDENCE 

Your students don’t have to miss out on the unique experiences that a tour can create. We want to be as open, honest and informative as possible so that we can take the next step together to work on that long awaited educational tour, whether that be for a day in the UK or beyond. Either way you can plan with confidence.

We know that you, your students and your parents & carers will have a lot of questions before deciding to travel post-Covid-19. By way of reassurance, when you are ready to book your tour this year, you will receive the following safeguards.

Within 12 weeks prior to departure - Free postponement 

When you book a tour for travel in 2021 or 2022, if you wish to postpone and it is within 12 weeks of your departure date, you can do so for free.  

Within 21 days of departure - Full refund if your tour is cancelled due to Covid-19 

If your trip is affected by Covid restrictions within 21 days of travel and you are unable to postpone, we will give you a full refund.

Flexible Deposits

If you need support with more flexible deposit payment terms then please contact us and we can discuss what will work for you. 

Full Refund Applies Only:

  • If school/college RPA / Government backed indemnity insurance will not cover your claim
  • To bookings made before 30 June 2021 for travel from 1st September 2021
  • If you are due to travel within the next 21 days
  • If the FCDO advise against travel to your destination
  • Quarantine is required upon arriving in your destination or upon returning home from your destination
  • If local or national lockdowns in the UK prevent your departure
  • If there are local restrictions in your destination that will impact on the main purpose of your tour
  • If you have adhered to the deposit payment schedule
  • If you cancel as a group. Standard terms and conditions will apply if individual travellers choose to cancel

FAQs

We understand that you may have several questions or concerns around areas such as booking guidelines, safety measures, or insurance queries for travel in the future. Our FAQ's will provide you with more information to support your planning.

Visit FAQs for more information 

Terms and Conditions

We strongly advise that you carefully read all the terms & conditions that apply to these statements. 

Visit Terms & Conditions for more information 

I think you have handled this situation extremely well and with compassion ingenuity and skill. Your company has won our trust and respect and that is down to your care - thank you. I look forward to talking with you about what we can work on together when this current awful situation comes to a close. We run up to 10 foreign trips a year so stay in business and dust down your brochure!
Penryn College