Click here for our Covid-19 Promise. For other important travel information visit our safety and support area.

What Should be Included in a School Trip Quote?

4 October 2018

We understand that many of you are required to get prices from a number of school tour operators. Are you really getting like for like quotes from the 3 companies you choose?

Are you comparing apples to apples or apples to pears?

Here are some tips on what to look out for…..


WST

Other School Tour Operators

WHAT’S INCLUDED

  • Our price always includes the cost of your visits when they are pre-payable
  • We always price on the group size you request
  • Insurance is included as standard

WHAT’S INCLUDED

  • Are your visits included?
  • Check the minimum numbers are what you ask for
  • Insurance is not always included as standard

FLIGHTS

  • We will always give you a named departure airport
  • Our tours are always priced on the price we believe is realistic on the day of booking
  • We always make it clear if your price doesn’t include hold luggage

FLIGHTS

  • Check the flight routes are from your preferred airport and not just a regional part of the UK ie. ‘London’
  • You should always check the flight surcharge policy – you could pay more in the long run
  • Check your price includes hold luggage if you want it
  • Insurance is not always included as standard

SAFETY

  • Our external audit has been passed for the last 7 years with no further recommendations
  • See what our customers say about our 24 hrs support service

SAFETY

  • Do they have a reliable safety record?
  • Do they have a reliable 24 hour emergency support system?

SERVICE

  • We have held  Customer Service Excellence accreditation since 2013, which means we are regularly assessed on our service by an external body
  • We are proud holders of a Best Customer Service award from the British Youth Travel Association
  • We hold the title of Best School Tour Operator 2016/2017 as voted for by teachers

SERVICE

  • Do they have any extra accreditations to re-assure you of a high standard of service?

 

 

Can they give you the WST Experience?

“Personally and professionally I would like to mention that Elleanor West was exceptional in her professionalism, knowledge, and support given to me whilst preparing for the trip. I for one will be using WST for the foreseeable future and only hope that I work more with Elleanor who is an absolute credit to the WST family. On behalf of me and my team I thank you for such a fab trip and one my students will never forget! No words to fault your service, commitment and overall customer care. It has been a pleasure from start to finish.”
The Swinton High School